Impact of Organization Trust, Organization Justice and Job Satisfaction on Organization Citizenship Behavior: A study in Banking Sector of Pakistan

Abstract

The study is aimed at exploring the impact of Organizational justice, Organization Trust and Job Satisfaction on Organization Citizenship Behavior. Further, the mediating role of Organizational Commitment between these variables is also explained. A theoretical grounded conceptual model is developed to organize a mechanism through Organizational justice, Organization Trust and Job Satisfaction impact on OCB with the mediation of Organization Commitment. With the help of this model 4 hypotheses were developed. To test the hypothesized relationship multiple statistical analyses were conducted through SPSS. These hypotheses were tested with the help of data collected through survey questionnaires that were filled from 250 employees of Banks operating in Pakistan. Theory, and the data collected from employees verified the proposed hypotheses and suggested that the underlying practices have a significant positive impact on employees’ Organization Citizenship Behavior.