Abstract
Examined in this paper is the impact of organisational behaviour on firm performance, focusing on the hospital as an organisation. The organisation doesn't exist without the people, and the people do not exist without conduct or the other, which is a massive determinant to achieving organisational goals and objectives. These processes and actions called behaviour, could either be individualistic or group and optimistic (organisational citizenship behaviour) or negative, which affects the performance or the output of the organisation; hence organisational citizenship behaviours are encouraged. Secondary data sourced through textbooks, internets, journals and articles were used for this study. The findings established that organisational behaviour has an impact on organisational performance, especially in hospitals. Meanwhile, it was recommended that positive action be taught, appreciated and encouraged among people at work to foster set corporate objectives.
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