Impact of occupational stress on employees’ performance among bank staff in Makurdi metropolis

Abstract

The study examines the impact of occupational stress on employees’ performance in the banking industry within Makurdi metropolis. A cross sectional survey design was adopted for the study. One hundred and fifty three (153) participants which include 66 (43.1%) males and 87 (56.9%) females with age range of 18-36years were purposively recruited to participate in the study. Two standardized questionnaires were used for data collection to test the hypotheses that were formulated for the study. The first hypothesis which stated that occupational stress will significantly influence job performance was accepted (ß = .562; P<.01). The second hypothesis which was tested to examine significant difference between male and female on job performance due to stress was not significant (t [151] = 1.971; P>0.5) prompting the hypothesis not to be confirmed. Based on the findings, it was recommended that valuable contribution to the awareness of understanding the concept of job performance and the effect underlying variables of work stress and sex have on job performance be rigourously brought to the fore. However, additional research is needed to further investigate the potential relationship and impact these variables and other extraneous variables, such as role ambiguity, burnout, employee motivation and other working conditions may have on job performance.