Abstract
The Covid-19 pandemic caused several changes in business operations, and influenced several processes in the hospitality industry and other economic sectors. Previous research was mainly focused on analyzing previous pandemics and creating recovery plans and strategies.
Highlights
The Covid19 pandemic and national restrictions significantly influenced the current Czech hospitality industry
The first articles focusing on the impact of the pandemic on hotel performance showcased the year to year comparison with previous years and future development perspectives (Hao, Xiao & Chon, 2020; Napiarala, Lesniwska-Napierala & Burski, 2020)
Lai et al (2018) stated that service quality is directly linked to several other aspects like guest satisfaction and guest loyalty, where the authors are stating that the hotel staff should deliver a high level of service quality to hotel clients to build loyalty and achieve the appropriate level of guest satisfaction
Summary
The Covid pandemic and national restrictions significantly influenced the current Czech hospitality industry. The first articles focusing on the impact of the pandemic on hotel performance showcased the year to year comparison with previous years and future development perspectives (Hao, Xiao & Chon, 2020; Napiarala, Lesniwska-Napierala & Burski, 2020) Excluding these financial and performance changes, attention should be focused on the other aspects of the Covid pandemic. PCR test for travelling and many other measures Such restrictions lead to a significant need for information sharing, problem handling and ethical considerations (for example, when a client made a nonrefundable reservation but needed to have it cancelled because of the quarantine or SARSCov-2 infection). From this perspective, it is vital to understand the changes in client-employee communication and the main related issues.
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