Abstract
Background/Purpose: Telecommunication is a principal element in the current technology-driven world. The impact of mobile phone services over traditional services is the key to India witnessing the Digital revolution. This paper highlights the mobile phone services that have impacted the traditional services and the digital penetration that has been observed in almost every sector. Design/Methodology/Approach: This study is mainly based on the data collected from secondary sources of information. The secondary data sources are from annual reports of the telecom sector and websites. It is an explorative research case study that shows the emergence of mobile phone services over traditional telephone services and performs PESTLE analysis. Findings/Result: Based on the study, India has moved into a digital population to a great extent through the advancements in technology and internet services through data packs and broadband connections. The mobile phone services along with the Telecom sector in India have played a crucial role in this transformation with connectivity, affordability, and technological change. Originality/Value: This paper analyzes and interprets the data collected from the past 10 years with respect to telecommunications services and mobile services in India. Based on the findings and their interpretation, new knowledge in the form of recommendations/suggestions is presented. Paper Type: Industry Analysis as a Research Case Study.
Highlights
IntroductionThe telecom sector which had its birth in the 1880s in India has penetrated into many diversified branches due to the technological changes and demands in the market
The telecom sector in India has grown in leaps and bounds in the past decade
The Internet plays a key role in observing the major impact that mobile phone services have been achieved over the traditional wired telephone services
Summary
The telecom sector which had its birth in the 1880s in India has penetrated into many diversified branches due to the technological changes and demands in the market. Wired telecommunication had enjoyed the market share for a long time since its inception. It was the introduction of wireless communication that paved a tough competition to the wired communication services. Telephones were considered the proud possession of individuals, but the entry of mobile phones changed the scenario completely. Telephones probably would be completely replaced by mobile phones. Mobile phone services in India are growing exponentially and contributing substantially to the country’s GDP. 1985 Mobile service introduced in Delhi on non-commercial basis.
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