Abstract
Introduction: A person’s response and functioning under condition of stress and confl ict is fundamentally different from its usual behavior. Aim: To point out what type of attitude toward the management of healthcare institutions is worth developing as well as to determine which psychological dimensions of employed the best refl ect the efficacy of the management.Methods: The study included a sample of 52 subjects employed at the Clinical center at University of Sarajevo and 64 subjects employed in Healthcare clinic in Sarajevo Canton. Survey method and a method of a theoretical analysis were used in the data collection and processing.Results: The study concluded that there is no statistically significant gender difference in attitude about the value of talent development at managerial level as a factor in development of attitude toward communicationin healthcare. We find t-value of 2,213 for the Clinical center at University of Sarajevo and 2,210 for Healthcare clinic in Sarajevo Canton.Conclusion: No statistically significant results have been found for any of the factors considered in the study with respect to the gender differences.
Highlights
A person’s response and functioning under condition of stress and conflict is fundamentally different from its usual behavior
The study included a sample of 52 subjects employed at the Clinical center at University of Sarajevo and 64 subjects employed in Healthcare clinic in Sarajevo Canton
We find t-value of 2,213 for the Clinical center at University of Sarajevo and
Summary
A person’s response and functioning under condition of stress and conflict is fundamentally different from its usual behavior. In those relationships a person sends and receives messages, behavioral cues, in short it communicates. FACULTY OF HEALTH STUDIES about his own behavior. Communication generates emotional satisfaction, a result of establishing of relationships, as well as a consequence of feeling connected and being part of a group (1). If a patient becomes dissatisfied with a provided service, it is less likely that it will use that type of service in the future. Dissatisfied patient will more likely use services that satisfy its emotional needs than the ones that satisfy his medical needs. An unhappy patient is more likely to want
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