Impact of Leader’s Emotional Intelligence on Sub-Ordinates’ Organizational Citizenship Behavior and Task Performance: The mediatory role of Organizational Culture

Abstract

The research was conducted with a core objective to study the relationship between leaders' emotional intelligence, organizational culture, and sub-ordinates’ OCB and task performance. A theoretical framework is proposed modifying Miao et al. (2018) model to include a mediating role of organizational culture between leaders' emotional intelligence and sub-ordinates’ OCB and task performance. To measure, organizational culture, we used the competing values framework, which classifies the organizational culture into four types i.e. Clan, Adhocracy, Hierarchy and Market Culture. A direct relationship between subordinates’ OCB and task performance is also studied in this research. Emotional intelligence was measured through different dimensions namely self-awareness, self-management, empathy, social awareness, and relationship management. To assess its empirical validity, a survey was conducted from 200 managers, working in different sectors of Pakistan. The data was collected by means of a Likert scale questionnaire and analyzed by using Smart PLS Software. The results from the responses gathered show that Leader’s Emotional Intelligence has a significant impact on Organizational Culture, as well as on Sub-Ordinates’ OCB and Task Performance. By analyzing the responses, it has been found that Clan, Adhocracy and Market Culture have a strong and significant impact on Sub-Ordinates’ OCB and Task Performance. Whereas, Hierarchy Culture didn’t show a significant impact on Sub-Ordinates’ OCB but it has an impact on Sub-Ordinates’ Task Performance. It was also found that Sub-Ordinates’ OCB has a significant impact on their Task Performance. Clan, Adhocracy and Market Culture performed a mediatory role between Leader’s Emotional Intelligence and Sub-Ordinates’ OCB and Task Performance. From these results, it can be concluded that Leaders with high Emotional Intelligence competencies help in Shaping Organizational Culture, make it more productive for their Sub-Ordinates and help them to exhibit greater organizational commitment.