Impact of Knowledge Management on Employee Satisfaction in Nepalese Banking Sector

Abstract

This research tries to examine the impact of knowledge management on employee satisfaction in the Nepalese banking sector. This research employs a descriptive and causal research design. Survey research design was adopted to carry out this research. Structured questionnaires were administered for collecting primary cross-sectional data. Two hundred and fifty-seven responses were collected. Judgmental sampling method was used for sample identification. Survey research was done to collect quantitative data. For data analysis, partial least square structural equation modeling was used to test the psychometric and econometric aspects of the causal model. SPSS Process Macros was also used for testing the moderating effect of gender on knowledge management to employee satisfaction. Knowledge sharing, knowledge creation, knowledge satisfaction, and knowledge retention had significant effect on employee satisfaction. No support was found for knowledge acquisition. Knowledge management dimensions are independent for gender that gender did not moderate knowledge management dimensions on employee satisfaction. In Nepal, banks and financial institutions are benefiting from implementing knowledge management activities for employee satisfaction with their jobs. It contributes to the knowledge management strategies for the Nepalese banking sector.