Impact of knowledge flows on supply chain performance: an experiment on four Indian luggage manufacturing firms

Abstract

This paper seeks to investigate the role and impact of supply chain knowledge flow enablers (SCKFEs) in improving the supply chain performance of four luggage manufacturing firms. The paper applies fuzzy analytic hierarchy process (AHP) to obtain the weights of the SCKFEs, and fuzzy multi-objective optimisation by the ratio analysis (MOORA) to rank the firms practicing knowledge flows. A case study of four Indian luggage manufacturers suggests that the better the implementation of the SCKFEs, the better the knowledge flows and hence better supply chain performance. This study reveals how firms practicing knowledge flows influence their supply chain performance.