IMPACT OF ISO TOTAL QUALITY MANAGEMENT PRINCIPLES ON DEPARTMENT OF MUNICIPAL AFFAIRS AND TRANSPORT

Marwa Naji Ali Alkhater Albuainain,Jacqueline Tham,S M Ferdous Azam,Ali Khatibi

doi:10.46827/ejefr.v5i3.1183

Abstract

Total quality management (TQM) is a collection of strategies for constantly improvement inside organisations. The government of UAE has made considerable measures towards the adoption of TQM. Despite that, many organisations in UAE are not able to adopt the principles of TQM. The purpose of this study is to explore the influence of TQM principles proposed by the International Organization for Standardization on Department of Municipal Affairs and Transport quality. This study employed quantitative technique to address research questions. The conclusion of this study reveals that department of municipal affairs and transport industries need to adopt the principles of TQM according to the seven principles of ISO to achieve high Department of Municipal Affairs and Transport Quality. This study recommends that transport industries in UAE should establish a department of quality office in each college headed by specialist managers in TQM who will be responsible for following-up and monitoring the application of TQM like continuous improvement, teamwork spirit, and sharing decision-making.  JEL: H12; H50  Article visualizations:<img src="/-counters-/edu_01/0971/a.php" alt="Hit counter" />

Highlights

With the growing need for quality services in the public sector in the UAE, Total quality management (TQM) and excellence awards have become critical. This is because the fundamental problem with TQM is that service organisations have continued to confront severe realities comparable to those encountered by manufacturing organisations
Due to the impact of a lack of service quality, the emergence of complaints related to poor time service, service delivery delays, and a lack of performance measurement, the department of municipal affairs and transport has been forced to provide value added services to customers and demonstrate a strong commitment to quality service in service to support its business success
There is a dearth of comprehensive study in academia on the function of total quality management in boosting an organization's performance

Summary

Introduction

M. Ferdous Azam, Jacqueline Tham IMPACT OF ISO TOTAL QUALITY MANAGEMENT PRINCIPLES ON DEPARTMENT OF MUNICIPAL AFFAIRS AND TRANSPORT that combine fundamental administrative procedures, specific technical abilities, and inventive attempts to continuously improve the level of quality in many organisational areas (Khadijah et al, 2016). With the growing need for quality services in the public sector in the UAE, TQM and excellence awards have become critical. This is because the fundamental problem with TQM is that service organisations have continued to confront severe realities comparable to those encountered by manufacturing organisations. This is the fundamental rationale for the usage of service quality models.

Objectives

Methods

Conclusion