Impact of Internal Corporate Social Responsibility on Employees’ Turnover Intention in the Hotel Sector: The Mediating and Moderating Roles of Job Satisfaction and Work-Life Conflict

Abstract

The study examines the role of employee perceptions of Internal Corporate Social Responsibility (CSR) in employee Turnover Intention (TI) by exploring its mediating and moderating effects through Job Satisfaction (JS) and Work-Life Conflict (WLC) in the hotel industry. Data were collected from 130 employees in the top five hotels in Sri Lanka to explore employees' CSR experience. The hypothesized relationships were tested through the partial least squares structural equation modelling technique with SmartPLS-3. The results represent that, JS is completely mediated the relationship between CSR and TI while WLC is not moderating among CSR and JS. By providing a more socially responsible environment at the workplace, employee JS will enhance, and it directly reduces the TI of employees since employees feel like responsible citizens in society. The study enriches the available knowledge about the variables in organizational contexts and the understanding of the responses of employees while analyzing the CSR activities from employees’ perspectives.