Abstract
This study analyzes the potential impact of information and communication technologies on the delivery of energy services to residential customers, drawing from case studies of trials conducted by 21 utilities in the United States. Several utilities are packaging distribution-related and retail services together in novel ways that include automated meter reading, time-differentiated pricing, customer-controlled load management, energy information and billing options, home security and safety services, cable television, and personal communication services. Installed costs were significantly lower for projects that utilize wireless radio networks compared to broadband cable systems ($100–300 vs $1500–3000 per house), although these projects typically offer a more limited set of services. We also found that most utility projects were still at the technical trial or pilot market research stage, thus the willingness of residential customers to pay for these services is still unproven.
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