Impact of ICTs on knowledge transfer in Moroccan organizations: The case of the energy sector

Abstract

In a short space of time, intangible capital has become the decisive driver of economic growth [1]. Indeed, sustainable competitive advantage is now linked to the capacity to innovate, based on the production of knowledge, the enrichment of knowledge, and the enhancement of skills. This is measured by three main indicators: research and development (R&D) expenditure, training, and the intensity of use of new information and communication technologies (ICTs). Aware of the importance of preserving and valorizing knowledge, and concerned about their competitiveness in a constantly changing environment, companies are increasingly opting to manage their intangible capital and invest in ICTs. The way the companies use these technologies facilitates the acquisition, conservation, and sharing of both explicit and tacit knowledge. Indeed, the results of the study carried out for this article, using a dual qualitative/quantitative approach, lead us to the following conclusion: because of the quasi-immediacy of their effects, organizations have a definite interest in adopting ICTs to benefit from their use in a knowledge management dynamic.