Impact of ICT on Supply Chain Management in Flextronics Limited, Singapore

Abstract

Supply chain management is the regulation of a channel of interconnected businesses engaged in the ultimate provision of goods or service needed by consumers. It manages the flow of goods and services and includes all processes that transform raw materials into final products. Precisely, supply chain management aims to maximize customer value. Hence, the study sought to examine the impact of ICT on supply chain management in the case study of Flextronics Limited in Singapore. The study adopted the descriptive research design. The target population was 593 employees. The study managed to get a sample size of 239 from the targeted population. The collection of the data was done using questionnaires. The basis for choosing the questionnaires to collect the data was because they were considered more reliable and less costly. The analysis of the data was done using descriptive and inferential statistics.  The study findings showed that ICT adoption positively and significantly impacts supply chain management in Flextronics Limited, Singapore. The utilization of ICT in supply chain management has resulted in high efficiency, quality and timely sharing of needed business information. Besides, ICT adoption increases collaboration between suppliers and customers. The study concluded that adoption of the ICT has a significant impact on supply chain management. ICT increases communication and partnerships between suppliers and customers. The study recommended that modernized ICT tools should be adopted and implemented by Flextronics Limited, especially stores and production departments. The organization needs to keep advancing based on the changes in technology, given that technology keeps on changing on a daily basis. The organization's departments should be sensitized to the essence of ICT in improving the organization's supply chain management. Keywords:  ICT, Supply Chain Management, Flextronics Limited, Singapore