IMPACT OF HUMAN RESOURCES MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: A CASE STUDY

Abstract

The research was an investigation into the impact of human resources management on the performance of Nestle Plc. However, it was observed that the significant and pervasive role of human resources in the growth and development of the organization seems to have been compromised, leading to a misplacement of its role in achieving organizational performance. Inefficient management of human resource administrative processes continues to undermine the organization’s ability to effectively meet the service delivery needs of society. The primary objective of this study was to assess the influence of human resources management on the performance of Nestle Plc. To achieve this, primary data sources were utilized. The questionnaire was employed as the primary data collection tool, and regression analysis was performed to test the hypotheses. The findings of the study demonstrated that human resource development has a significant impact on employee effectiveness, operational efficiency, and the quality-of-service delivery. Based on these findings, the study recommends the implementation of regular training and development programs for employees to ensure that their knowledge is up-to-date. Furthermore, it suggests the revision of existing welfare packages to align with the current economic realities in the country.