Impact of HPWS on employees' performance within the Bangladeshi telecom sector

Abstract

This paper aims to study the rapport that exists between high performance work system (HPWS) and employees' performance by exploring the intermediating role of employees' attitudes and the moderating role of institutional context in Bangladesh. The study developed a conceptual model based on the knowledge gap in the existing literature. The model was tested using structural equation model (SEM) with the help of AMOS. Consistent with the AMO theory, the findings support that HPWS is related to enhanced levels of job satisfaction, affective commitment and trust in management. Furthermore, these attitudinal variables were positively linked to enhanced employees' performance. The study also provides insights by demonstrating that the institutional context of a country affects the connection between HPWS and employees' performance. The result indicates multi-national companies (MNCs) operating in Bangladesh need to devote substantial resources to adopt HPWS to enhance employees' positive attitudes, which in turn will positively impact employees' performance.