Impact of Hospitality Management Practices on Employee Job Satisfaction

Abstract

This study investigated the impact of hospitality management practices on employee job satisfaction within the Tamale Metropolis using a quantitative research approach and a survey design, with primary data collected from 283 respondents. The findings revealed that while service protocols are generally clear, employees face challenges adhering to them, highlighting the need for simplification. The quality of training programs was positively perceived, but their infrequent occurrence suggests a need for more regular opportunities to enhance skills and satisfaction. Training and development were found to significantly improve job satisfaction, whereas recognition and reward systems did not have a substantial effect in this context. Employees also reported facing challenges such as high workloads, limited resources, inadequate communication from management, lack of supervisory support, and inflexible work schedules, all of which contribute to job dissatisfaction. The study recommends simplifying service protocols, increasing the frequency of training programs, improving recognition systems, addressing workload issues, and fostering more supportive management to enhance employee morale and productivity.