Impact of Green Human Resource Management on Service Recovery: Mediating Role of Environmental Commitment and Moderation of Transformational Leadership.

Umer Iftikhar,Mahmood Rehmani,Wajeeha Ghias,Tahir Islam,Khansa Zaman

doi:10.3389/fpsyg.2021.710050

Abstract

Greening of the hotel industry can be achieved through employees' green service recovery performance (GSRP) of employees to determine environment-friendly or unfriendly issues driven by environmental commitment and green human resource management (HRM) practices. This article attempts to resolve the research problem by analyzing the moderating effect of transformational leadership style on green HRM practices with employee environmental commitment (EEC) and GSRP in the hotel industry. The present study recruited 489 front-line employees (FLE) and their 24 direct managers. The research results reveal that environmental commitment of employee mediates the relationship between green HRM practices and GSRP. Moreover, the transformational leadership style moderates the relationship between green HRM practices and employee environmental commitment in the hotel industry. The study has critical insights and implications for hotel managers and theory.

Highlights

At presently, sustainability toward the environment has gained much attention from stakeholders
Recent years following the pressures from stakeholders on organizations for adoption and promotion of environmentally responsible behaviors
A good number of researches have been conducted on the greening of the hospitality industry

Summary

Introduction

Sustainability toward the environment has gained much attention from stakeholders. Organizations adopt various strategies to fill their corporate social responsibility (CSR) (Kim et al, 2017). Sustainability is considered the sustained competitive advantage in the modern world business environment. The hotel industry is trying its best to contribute to sustainable development goals (SDGs). Scholars have found that the hotel industry was abruptly adopting the “green” efforts, including enlightening employees regarding such prospects (Umrani et al, 2020). A good number of research have been conducted on greening the hospitality industry

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Results

Conclusion