Abstract
Improved technical IT possibilities in terms of performance, availability, usability, as well as cheaper prices through mass production on a worldwide basis, led to a global, multiconnected, so called ’hyperconnected’ market, of people, goods, ideas and techniques. This situation results in higher demands and a higher customer expectation on a B2B and B2C level and therefore for enhanced logistics challenges especially for Courier, Express & Parcel (CEP) providers worldwide and their respect IT organisations. Within the IT realm of this momentum Smartphones, ’Apps’ and Cloud Computing seem to increase the complexity within logistics IT departments in the first place. From a business point of view the extension of variabilized outsourcing and outtasking of defined parts of the overall value chain could be seen as new influence factors, especially in mature CEP markets. Enterprise Architecture Management (EAM) seems to be one auxiliary to manage this new complexity, by combining the view on the business processes, as well as the technical dimension of the logistics provide
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