Impact of Emotional Well-being on Job Performance: A Study Based on Service Sector Professionals

Abstract

Emotional well-being is an important part of holistic wellness. Emotional well-being involves an individual's overall positive feelings and their general outlook on life. By investing in the emotional well-being of their employees, firms can get significant business benefits such as improved performance, productivity, and commitment from employees, which in turn lowers attrition rates. The study aims to empirically investigate the factors influencing emotional well-being and their impact on the job performance of service sector professionals. A survey method was employed to gather responses from professionals in the service sector across various industries. The collected data, comprising 318 responses, underwent analysis using the partial least squares structural equation modelling approach. The findings from the study establish personality traits, Mindfulness and Resilience as factors affecting emotional well-being and a positive impact on job performance is observed. This study helps organisations understand that increasing the emotional well-being of professionals is one of the important parameters for their job performance. Future researchers may try to explore the other factors affecting emotional well-being and their impact on job performance.