Abstract
Organisations have shifted from traditional beliefs to the incorporation of agile methods for attaining high levels of performance through its established goals and objectives. Emotional intelligence (EI) is envisaged to contribute to the achievement of higher levels of performance. With the current global economic crisis and the pandemic situation, it has become very critical to achieve higher levels of performance with limited resources. Countries confront challenges by way of attaining a higher level of emotional maturity and realisation in order to sail through the current economic storm. The Administrative and Diplomatic Officers (ADOs) are seen to shoulder a heavy responsibility in materialising this shift. This study analyses the impact of EI on organisational performance (OP) in the Malaysian public sector. A survey instrumentation was distributed to 700 ADOs based in Putrajaya, within five selected ministries, obtaining 375 valid responses. The results attained, analysed using the SMART-PLS method, affirm the significant positive effect of EI on OP, suggesting the need for an increase in the EI of civil servants by including EI indicators and measures in the areas of recruitment, learning and development, workforce planning, succession planning, and organisational development. EI should actively be adopted to increase awareness and maturity, which would thus enable civil servants to embrace the current challenging agile environment.
Highlights
The performance of an organisation is related to the magnitude of output in meeting its goals and objectives to produce the desired results
The findings of this research may be applicable to the international arena, where it can be used in a more generic context to identify the relationship between emotional intelligence (EI) and organisational performance (OP) in other countries, especially in the public administration sector
We hope that the results of this study will be a useful platform for future researchers to revisit and improvise the findings in relation to EI in the workplace
Summary
The performance of an organisation is related to the magnitude of output in meeting its goals and objectives to produce the desired results. The performance of a country is often related to the strength of the public sector, which in turn relies on the capabilities and competencies of the public administrators. The ability of the public administrators to steer and facilitate economic growth through respective channels and ministries require special attention. In addition to their role as advisors that steer and guide politicians in policymaking, they assist in the implementation and administration of the policies. With their role as civil servants deemed as a very critical one, public administrators should consist of highly mature and capable personnel of high calibre and integrity. In addition to the expectations of having widespread knowledge and awareness in public law and policies, and the capabilities of maintaining a healthy relationship with the public, civil servants are excpected to possess high levels of EI (Lee 2018)
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