Impact of electronic dealing on the quality of health service delivery

Abstract

The current study aimed to determine the extent to which electronic transactions affect the quality of healthcare services. To achieve the study's goal, a descriptive and analytical approach was adopted to evaluate healthcare services, and a questionnaire was distributed to administrative staff in Saudi hospitals. The data was processed, classified, hypotheses tested, and results analyzed, and conclusions and appropriate recommendations were drawn. A total of 120 questionnaires were distributed, and it was found that all were valid for statistical analysis. The research found that the level of electronic transactions in all its requirements (administrative, human, financial, technical, and security) in Saudi hospitals is high, and there is a high level of quality in the provision of healthcare services in Saudi hospitals. There is a direct effect of electronic transactions in all their requirements (administrative, human, financial, technical, and security) on the quality of healthcare services in Saudi hospitals.