Abstract
Abstract Purpose of Study The study aimed to investigate the impact of quality remote e-learning factors on student satisfaction. Methodology The random sampling method was adopted through a questionnaire in an online survey. The survey used a questionnaire to collect data from 218 students who had experienced online learning. Statistical Package for Social Sciences (SPSS) was used to analyze and interpret the collected data. Findings The study revealed that there was an impact of Information Quality, Service Quality, and System Usage on System Success which in turn has an impact on student satisfaction. It is observed that the experience through the e-learning system determines improvement towards academic knowledge and expertise. Social Implications This study helps HEIs to understand the student’s perception of remote e-learning systems for future improvements. This study has provided insights into remote e-learning systems of higher education institutions in understanding the impact of the system used on student satisfaction. This will help them to improve the e-learning system. Practical Implications The study showed that most of the students opined that the Higher Education Institutions (HEIs) should keep improving their services as it is required to enhance the features and the facilities to increase student satisfaction. Originality No study has ever considered the three key factors which influence the system usage which in turn affects student satisfaction and this research dealt with that. Keywords: E-learning difficulties, Information Quality, System Quality, System Usage, System Success, Student Satisfaction.
Highlights
E-learning is a substitute for the traditional way of face-to-face education and allows the students to learn without time constraints and geographic limitations (Al-Samarraie et al, 2018)
Among the System quality statements, most of the respondents selected ‘The professional services staff had enough experience to answer the questions in relates to the system’ as first followed by ‘When faced with any issues related to the e-learning system, professional services staff provided personal attention’ and ‘Responsible services staff performed system-related services at the time promised’
Among the Student satisfaction statements, most of the respondents selected ‘I believe the system is useful’ as first followed by ‘I do not have a good opinion about how the system operates’ and each ‘Overall I am happy with the system’
Summary
E-learning is a substitute for the traditional way of face-to-face education and allows the students to learn without time constraints and geographic limitations (Al-Samarraie et al, 2018). Its main feature of offering versatile and tailored learning makes online-learning a highly desired mode of learning (Clayton et al, 2018). Remote e-Learning has become popular worldwide in light of the spread of the Coronavirus pandemic. The application of remote e-learning works to diagnose the educational needs of academics, formulate educational goals well, and determine the priorities in learning to select the most appropriate strategies and tools appropriate in learning and other good frameworks. The closure of education facilities is the contagion effect of the latest coronavirus. To resolve the situation of the closure of the educational institutions, UNESCO has recommended that the educational institutions need to prepare them with resources for online learning (Crawford et al, 2020)
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