Impact of E-banking on the Operational Efficiency of Banks in Nigeria

Abstract

The research has been conducted on the impact of E-banking on the operational efficiency of Banks in Nigeria, A case of Diamond Bank Plc, Bauchi branch, Nigeria. The objective of the study is to determine the impact of e-banking on the operational efficiency of banks in Nigeria. The research is a quantitative research which used primary sources of data collection. Questionnaires were used to obtained data. 138 questionnaire were distributed among customers of the Bank and the data collected where analysed using regression analysis. It is clear from the findings that, the use of E-banking (Internet and Mobile banking) by the banks has improved the efficiency of these Banks, in terms of providing efficient services to customers electronically, reduces time taken to serve customers, allows new customers to open an account online, customers have easy access to their account at all the time 24/7. Furthermore, E-banking provides access to customer’s information from the data base and cost of cheque and postage was eliminated using E- banking. It is recommendation; the Banks should try to update and improve their internet banking platform, as it has significant positive impact on the operational efficiency of banks. Also, Biometric ATMs should be introduced to reduce fraud using ATM Cards, as it is use in other countries like USA among others.