Abstract
Digitalization is an inevitable fact due to increasing technology and the environment that challenges the status-quo of the traditional transactional systems. Especially during the Covid-19 pandemic, the adoption rate of eCommerce and digital transactions has increased significantly. In this research paper, we used eCommerce data of Hungary, Austria, Greece, and Sweden and their DESI index for 2017 to 2020 in order to understand the background of events which shows that the covid-19 pandemic had a significant impact on people’s perception of the day-by-day transactions and that the economic development of a country has a profound impact on the financial inclusion metrics and digitalization appetite of their citizens. Our main findings show that curfews during the pandemic significantly influence the volume of eCommerce transactions and DESI Index rankings are substantially linked with real-life matters.
Highlights
1 Covid-19 has opened a new era and had a significant effect on our lives
Both Digital Economy and Society Index (DESI) and eCommerce results of Sweden have shown that the financial inclusion of the country is excellent
We can assess Sweeden as a digitalized country with its government, businesses, and people. Both DESI and eCommerce results of Austria have shown that the country's financial inclusion is very good
Summary
1 Covid-19 has opened a new era and had a significant effect on our lives. It altered the business models and the way people work and students’ study. Demand for the sectors whose business models are based on online services skyrocketed. During the pandemic, the demand for eCommerce services demonstrated a remarkable increase while curfews played an important role for that matter. It is important to state that the eCommerce sector was the highest demand during the pandemic and the leisure sector with online streaming such as Netflix and Spotify became the most demanded products and services. As for the students and working professionals , online meeting programs such as MS Teams and Zoom became most demanded
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