Impact of Computerized Information System on Tax Collection: A Case Study on Ethiopian Revenue and Custom Authority Adama Branch

Abstract

A computerized information system involves the use of computer hardware and software to perform sorting, storing and retrieving functions that would otherwise have been done manually by a staff of a bank or an owner of a business. This study was conduct on the title impact of CIS on tax collection system of ERCA Adama branch. It addresses four basic research questions designed to assess impact of CIS on tax collection system of the office. For the purpose of the study primary data were used, in which more information was obtained by questionnaires and unstructured interviews. The researchers used both open and close-ended questionnaires to employees of the office. The researchers used a census method of sample size determination and descriptive design of data analysis. After the data has gathered, it was analyzed and presented. The data analysis has been carried out based on tabulation and percentage method. Careful interpretation of analyzed information would carry out to arrive at reasonable generalization. Ultimately, the research is expected to provide reasonable results that could help the management ERCA Adama branch to make reasonable decisions for their future activity. The major finding of the study states that CIS system in one or another way is important for government revenue collection in ERCA Adama branch office.