Impact of Computerized Banking Monitoring Information System onthe Performance of Nigerian Banking Industry. (A Case Study of Zenith Bank Plc.)

Abstract

The paper vividly takes a look at the implementation of computerized banking monitoring system in Nigeria banking industry using Zenith bank Nigeria Plc as a case study. Moreover, Computerized banking monitoring information system in Nigerian banking industry is one of the ways the bankers try to reduce fraud and some other irregular activities in transferring cash online. However, the paper makes use of primary data of questionnaires analysis that were distributed to one hundred and fifty (150) staffs of Zenith bank Nigerian Plc. Three hypotheses were tested using spearman's rank correlation coefficient and the result shows thatthe lacks of security on the current automates system has a significant effect on internet banking services and the cost of implementing computerized banking monitoring information system has a significant effect on Zenith bank Performance in Nigeria banking industry. More so, the third results shows that the feasibility in installing computerized monitoring system has a significant effect on banking activities in Zenith bank. Therefore the paper concludes and recommends that when considering using computer monitoring software in the workplace like the banking industry, thorough and extensive research on the technology should be done and the bank should make sure that the monitoring information system in the industry is very efficient and effective in detecting fraud and other irregulaties related to online transaction. Keyword: Computerized banking System, Nigerian banking industry, Spearman's rank correlation coefficient, Zenith bank, online transaction, Computer monitoring software.