Impact of Communication in the Management of Revenue Collection in Onitsha Metropolitan Area, Anambra State of Nigeria

Abstract

The government needs adequate financial resources to deliver its many developmental functions. However, such financial resources are either not available or inadequate. One way of rising to this challenge has been scaling up revenue collection from local revenue sources. This study aims to assess the impact of communication in the management of revenue collection using a descriptive survey research design. The researcher formulated two research questions and one hypothesis. A self-developed questionnaire was used for data collection. The sample size consists of revenue collectors in Onitsha Metropolitan Area selected using the purposive random sampling technique; subsequently, thirty copies of the questionnaire were administered by the researcher. Mean, and standard deviation was used to analyse the data. The study showed, among other findings, that communication facilitates the co-ordination of the task, which impacts the management of revenue collection. Also, there is no significant difference on the views of male and female revenue collectors regarding the impact of communication on the management of revenue collection in the Onitsha Metropolitan Area of Nigeria. These findings have the vantage of providing the researchers, policymakers, and government with adequate and correct baseline data on the impact of communication in the management of revenue collection. Conclusions were drawn from the findings, and it was recommended that training and re-training programmes for the revenue officials should be organized at regular intervals to enable them to meet the challenge of the new millennium.