Impact of Age, Gender, and Experience on Task Performance in Service Sector: An Empirical Study

Abstract

Purpose: The prior purpose of this study is to find the impact of various constructs on the job performance of the employees. The study is influenced by the service sector employees. The Study related to the Job Performance of Service Sector Employees in India. Job Performance has two variables; task and contextual performance. Task performance reflects a representative's essential occupation obligations; while relevant execution alludes to conduct that influences the more extensive hierarchical, social, and mental climate in which task execution happens. Methodology/Approach/Design: The Primary data were collected with the help of a structured questionnaire. Although some of the secondary sources were also consulted to find out the directions of the research. Data were collected from 83 lower-level employees (both and female) of all ages and experiences working in the service sector. Data were analyzed based on age, gender, and experience to know the actual performance on their job. Stata was used to analyze the data. Findings: The inferences drawn from the current study reveal the scenario of the level of the job performance of employees working service sector. The study is focusing on task performance, as the results of the study are significantly positive to the job performance of service sector employees. The study reveals that the adult youth have a high level of task performance; whereas the older youth have a low level of task performance. Research Limitations: The study conclusion is based on three constructs. So, the findings may not be generalized for the entire service sector. Most of the respondents in this study were either from no formal education or from low education level because the data were collected from lower lever employees where in some of the departments no formal education is much required. Therefore, there may be variations in their responses. Practical Implications: As the primary aim of this research is to find out the impact of various constructs on task performance, which can be important for practice, theory, and subsequent research. Originality/Value: This research is grounded on the data collected from primary sources; findings have been supported by various secondary sources available, especially in the service sector.