Impact of administrative empowerment management on organizational planning processes in telecommunications companies in Jordan

Abstract

The study aimed to identify the impact of administrative empowerment management on organizational planning processes in telecommunications companies in Jordan, through a case study on Orange Telecom Company. The study adopted the descriptive survey method to describe the reality of the phenomenon being studied. The study sample consisted of (140) workers in the Orange Jordan Telecom Company. To achieve the objectives of the study, the researcher designed a questionnaire in order to identify the impact of empowerment management on organizational planning.Accordingly, the study reached a set of results, including:The dimension of incentives as one of the dimensions of administrative empowerment ranked first and with a high degree of importance among the dimensions, and the arithmetic mean of the incentives dimension reached (4.186).The dimensions "teamwork", "delegation of authority", "organizational culture" and "participation in decision-making" came to a high degree in terms of importance, and the previous dimensions ranked second, third, fourth and fifth, respectively in terms of importance. The arithmetic means of the aforementioned dimensions were (4.142, 4.072, 4.065, 4.036) respectively.