Abstract
International quality management standard (QMS) ISO 9001 became widely accepted as a framework for product and/or services quality improvement. There are recent research conducted in order to define relationships and effects between the applied QMS and financial and/or non-financial business parameters. The effects of the applied pharmaceutical quality system (PQS) on the business performances in Serbian pharmaceutical-chemical industry are analyzed in this paper using multivariate linear regression analysis. The empirical data were collected using a survey that was performed among experts from Serbian pharmaceutical-chemical industrial sector during 2010. An extensive questionnaire was used in the survey, grouping the questions in eight groups: Implementation of pharmaceutical quality system (AQ), Quality/strategy planning (QP), Human resource management (HR), Supply management (SM), Customer focus (CF), Process management (PM), Continuous improvement (CI), and Business results (BR). The primary goal of the research was to analyze the effects of the elements of first seven groups (AQ, QP, HR, SM, CF, PM, and CI) that present various aspects of the implementation of PQS, on the elements of business results (BR). Based on empirical data, regression relations were formed to present the effects of all considered elements of PQS implementation on the business performance parameters (BR). The positive effects of PQS implementation on the business performances such as the assessment of performance indicators, continual products and/or services quality improvement, and efficient problem solving, are confirmed in the presented research for the Serbian pharmaceutical-chemical industrial sector. The results of the presented research will create a room for the improvement of the existing models in application, and for attracting interested parties that aim to commence this business standardization process. Hence, implementation of PQS is not only the regulatory requirement or advertising movement, but very important issue for the development and improvement of business performances.
Highlights
Sa aspekta razvoja poslovne standardizacije, možemo reći da je ISO 9001 postao opšte prihvatljivi okvir za unapređenje kvaliteta proizvoda i usluga, a sve se više vrše istraživanja koja definišu veze i uticaje između primenjenog quality management standard (QMS) modela i različitih parametara poslovanja
Cilj ovog rada je da se ispita koji elementi uspostavljenog Farmaceutskog sistema kvaliteta utiču na poboljšanje poslovnih performansi u organizacijama koje se bave proizvodnjom lekova u Srbiji
6) Regresiona jednačina za BR6 („Produktivnost takođe stalno raste”): Postavljena višestruka regresiona jednačina koja definiše uticaj svih ulaznih elemenataa na izlazni element BR6 ima koeficijent regresije čija vrednost iznosi iznosi RBR6 = 0,903, što je manje od postavljene prihvatljive vrednost 0.95, pa zbog toga ova jednačina nije prihvaćena i neće biti razmatrana
Summary
U zadnjoj deceniji 20. veka, sistemski prilaz unapređenju kvaliteta na bazi sistema menadžmenta kvaliteta U isto vreme u našoj zemlji, procenjuje se (nema tačne evidencije) da ima oko 3200 QMS sertifikata. Sa aspekta razvoja poslovne standardizacije, možemo reći da je ISO 9001 postao opšte prihvatljivi okvir za unapređenje kvaliteta proizvoda i usluga, a sve se više vrše istraživanja koja definišu veze i uticaje između primenjenog QMS modela i različitih parametara poslovanja (finansije, poslovni rezultati, unapređenje kvaliteta proizvoda, zadovoljstvo zaposlenih, zadovoljstvo kupaca i drugi). Analiza literature pokazuje da su do sada najviše vršena istraživanja koja su se odnosila na utvrđivanje veza i relacija između modela menadžmenta kvalitetom, kvaliteta proizvoda i troškova poslovanja, odnosno ostvarene dobiti [1,2,3]. Dajemo jedan primer definicije empirijskih dimenzija kvaliteta za industrijski proizvod, tabela 1.
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