Abstract
Abstract The Government of Nepal, with the support of the Japan International Cooperation Agency (JICA), conducted a benchmarking activity with performance indicators, water quality tests, and a consumer survey for 26 larger and older town water supply services in the country. Performance indicators varied widely between the different towns: number of staff/1,000 connection (staff ratio), for example, ranged from 2.8 to 15.3, whereas water supply coverage ranged from 13.8% to 98.4%, and operating ratios which indicate financial performance ranged from 0.24 to 2.8. Critically poor biological water quality was found in water quality tests that 55% of tap water samples were Escherichia coli-contaminated. Overall, customer satisfaction ranged between 14% and 97%. Analysis showed that the operating ratio was significantly correlated with the staff ratio, the number of water supply connections, the water coverage, and the metered ratio. Results of water quality tests and the consumer survey revealed risk in direct drinking of tap water and a need to improve tap water quality by managing free residual chlorine and leakage reduction. Customers' satisfaction with water sufficiency was found to be significantly correlated with their perception of the reliability of supply time rather than the number of supply hours and water consumption rate. This article has been made Open Access thanks to the generous support of a global network of libraries as part of the Knowledge Unlatched Select initiative.
Highlights
Goal 6 of the United Nations Sustainable Development Goals (SDG) 2016–2030 is comprised of a series of targets on water supply and sanitation
In the Kathmandu Valley they are managed by the Kathmandu Valley Water Supply Management Board (KVWSMB) and operated by Kathmandu Upatyaka Khanepani Limited (KUKL)
To support policy improvement and better investment in infrastructures related to larger town water supply in Nepal, this paper aims to describe the current status of town water supply in Nepal and to reveal the correlations between key performance indicators, drinking water quality, and customers’ opinions on water supply
Summary
Goal 6 of the United Nations Sustainable Development Goals (SDG) 2016–2030 is comprised of a series of targets on water supply and sanitation. The Government of Nepal has set national targets to fulfil SDG Goal 6.1 (NPC ). One of the measures to determine if SDGs have been achieved in the water context is to establish benchmarking procedures. In a number of countries, some important experiences have been accumulated so far As a way to monitor and accelerate efforts toward achieving national targets, the Government of Nepal has started a benchmarking program. With the technical and financial support of the Japan International Cooperation Agency (JICA), the benchmarking program was conducted in Downloaded from http://iwaponline.com/washdev/article-pdf/9/2/356/643628/washdev0090356.pdf by guest
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