Abstract
Technology innovation has become one of the driving forces that advance the tourism industry, but the industry has yet to account for the manner in which personal technologies can foster tourists’ sustainable well-being. Generating innovation that promotes the sustainable well-being of individuals is deemed to be challenging because the experience needs to account for users’ psychological well-being and their attitudes towards technology. A holistic apprehension of these needs, which requires multidisciplinary perspectives, can help designers to identify design spaces for further design investigations at the fuzzy front-end of innovation. Hence, the goal of this study is to identify design opportunities for smart tourism innovation that foster sustainable tourist well-being by using Q methodology to gather participants’ attitudes on the future use of such technology. The study involved 43 participants ranking 46 statements derived from the extant literature. The results show four opinion clusters related to the optimal use of personal technologies for sustainable tourist well-being. These clusters, which highlight both hedonic and eudaimonic user experience considerations, provide directions for designers for developing innovations that promote well-being. Recommendations of using Q as an exploratory design research method are discussed.
Highlights
The contribution of technology to the tourism ecosystem has continued to grow from the digitization and strategic management of products and services [1] to the recent emergence of smart tourism characterized by the widespread adoption of personal technologies, big data, and networked devices [2]
The results show four opinion clusters related to the optimal use of personal technologies for sustainable tourist well-being
This study contributes to filling the knowledge–practice gaps of sustainable smart tourism innovation using Q
Summary
The contribution of technology to the tourism ecosystem has continued to grow from the digitization and strategic management of products and services [1] to the recent emergence of smart tourism characterized by the widespread adoption of personal technologies, big data, and networked devices [2]. These technologies contribute to tourists’ experience in a wide range of ways through personalization, context awareness, and real-time monitoring [3]. The FFI is considered a crucial stage in design that aims at identifying desirable design directions prior to the formal design development process [12]
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