If the organization is a mess, do employees explain or exploit the situation?

Abstract

PurposeThis study investigates the connection between employees' dissatisfaction with the organizational status quo and their job performance, with a particular focus on the mediating role of their problem-focused voice behavior – through which they pinpoint possible causes of organizational problem situations – and the moderating role of their Machiavellianism.Design/methodology/approachThree-wave survey data were collected from employees and their supervisors in Pakistani organizations.FindingsAn important reason that employees' beliefs about organizational underperformance spur their own performance, as rated by supervisors, is that they spend significant energy expressing their concerns about shortcomings. The mediating role of such constructive voice behaviors is mitigated though, to the extent that employees have stronger Machiavellian tendencies.Practical implicationsFor human resource managers, the findings reveal problem-focused voice as a key mechanism by which employees' negative perceptions about how well their organization fares can be channeled into higher job performance. They also elucidate how this process is less likely among employees who are self-centered and less concerned about their organization' well-being, such that they hold back pertinent information about organizational failures from others.Originality/valueThe study pinpoints problem-focused voice as an unexplored behavioral response by which employees' beliefs about organizational underperformance can enhance their job performance. It also details how the tendency of Machiavellian employees to stay away from such voice activities may backfire in the form of lower performance evaluations.