Identity Gap: Mediator Between Communication Input and Outcome Variables

Abstract

After introducing the concept of identity gap, this study investigated the roles of 3 identity gaps (personal-enacted, personal-relational, and enacted-relational) in the relations between 2 communication input variables (assertiveness and communication apprehension) and a communication outcome variable (communication satisfaction). The results showed that the communication input variables did not have significant direct effects on the communication outcome variable. The effects of the communication input variables were transmitted to the communication outcome through the identity gaps. A personal-enacted identity gap directly mediated the effects of the communication inputs on the outcome. Personal-relational and enacted-relational identity gaps indirectly mediated the effects via a personal-enacted identity gap—that is, both communication inputs significantly predicted a personal-enacted identity gap, but neither a personal-relational nor an enacted-relational identity gap. However, a personal-enacted identity gap significantly predicted the other 2 identity gaps. Then, all 3 identity gaps significantly predicted communication satisfaction.