Identifying the factors influencing digital library use among research students: a case of National Digital Library of Pakistan

Abstract

Purpose As the revolution of information takes place, industrialized societies are going to become information societies. Developing countries such as Pakistan are going to change due to technology and, in turn, transform the whole structure of libraries. The concept of digital libraries (DL) has emerged due to technological advancements. This study aims to highlight the factors that encourage and discourage the use of the Higher Education Commission’s (HEC) National Digital Library (NDL). Design/methodology/approach A quantitative research approach was selected for the investigation, while the data collection instrument was a questionnaire. Postgraduate research students were the population of the study. A convenient sampling technique was used for sample selection. Findings The results of the study indicated that the use of HEC (NDL) was frequent monthly. The display of search results, 24/7 access, the authenticity of items, availability of navigational assistance and up-to-date information encourage researchers to use DL. However, their preference for print material over electronic material, slow downloading speed of the internet and non-availability of older and archival publications were the common reasons for the low use of DL. Furthermore, there are significant differences in terms of using the NDL based on gender, the program of study and the stage of the study. Originality/value This study will contribute significantly to the literature from the developing countries and would also helpful for HEC (NDL) authorities and university libraries to design information services.