Identifying Stakeholder Value in Smart City Implementation in Nelson Mandela Bay Municipality

Abstract

The world’s urban population is expected to grow by 63% between 2014 and 2050. This increasing growth has led to a focus on smart, resilient, and sustainable cities by development agencies, governments, and academics. Urbanisation brings about challenges in various aspects of living, from transportation and mobility to housing. Factors like uneven economic development, mass consumerism, and excessive utilisation of natural resources, which are consequences of technology and urbanisation, have led to some of these challenges. Information Communication Technology (ICT) presents solutions to some of these challenges and have been implemented by cities around the world. This chapter focuses on the implementation of ICTs in Nelson Mandela Bay Municipality (NMBM) in South Africa to achieve a sustainable and resilient city. The initiatives undertaken in the municipality will be analysed in terms of the value provided to the different stakeholders involved. The chapter provides evidence of the various activities that have led to cost savings in the running of the municipality, efficiency in serving communities, and collaboration between the municipality and its stakeholders. The chapter also aims to align NMBM’s smart city initiatives with the Sustainable Development Goals (SDGs) and to assess the achievements of the municipality in achieving these goals.