Identifying Key Success Factors in the Implementation of Information Security Systems on Service Businesses: A Case Study of the Private Banks of Tehran

Abstract

Nowadays, the critical role of information in global markets is inevitable. This importance is much stronger especially in the fields of finance and credit. Because of the expansion of private banks and ceding the shares of many state banks to the private sector, and due to the hasty deployment of electronic systems in these banks, the health of financial activities in the market, to a great extent, depends on the correct performance of information security systems in electronic sections. Launching information security systems is a costly activity which is associated with financial resources and information security. Hence, the factors that lead to higher effectiveness in this process should be identified. This study is an attempt to identify such factors. The reviews resulted in identification of 39 preliminary variables in the form of a questionnaire which was distributed to 131 branch managers of private banks in Tehran, Iran. Convergent validity and composite reliability combined with Cronbach's alpha coefficient were used to evaluate the questionnaire, which all supported the validity and reliability of the questionnaire. The results indicated that these factors had the highest priority: presence of regulatory and appropriate processes, availability of key performance indicators, controlling viruses, etc. Furthermore, the confirmatory factor analysis revealed that there are four infrastructural groups, the most important of which is the group of financial factors. Finally, the correlation between these structures was examined. Confirmatory factor analysis was done by PLS (2β) software, and demographic and Friedman analyses were performed by SPSS (20) software.