Abstract
Enterprise resource planning (ERP) has been widely accepted by many organizations as an information technology process to seamlessly integrate, manage, and boost performance in different units of an organization. However, there linger an unpleasant chasm on success and satisfaction rates of ERP system implementation that have limited the effective use of the system. Moreover, the critical success factors (CSFs) of ERP system implementation have not been investigated in the literature for the case of financial functions in higher education institutions. This paper, through the application of advanced impact analysis (ADVIAN®) method exploits the CSFs of ERP system to support financial functions in a higher education institution. The applied ADVIAN® method highlights the CSFs that are measured according to the measures of criticality, integration, and stability. Furthermore, using precarious, driving, and driven measurements for ranking the factors, an effective model of CSFs for a financial ERP system implementation is attained to support financial functions. The study findings provide a comprehensive methodological scheme that can be used as a reference guide and as an orientation point for efficacious planning, implementing, and using ERP systems to support financial functions in higher education institutions.
Highlights
Enterprise resource planning (ERP) system implementation has been contextualized in past research studies as a medium for modernization and reformation of many organizations [1, 2]
This study identifies the critical success factors (CSFs) for successful implementation of an ERP system to support financial functions
This study has investigated the CSFs of ERP system implementation to support financial functions in the context of higher education institutions (HEIs) using the ADVIAN® method
Summary
Enterprise resource planning (ERP) system implementation has been contextualized in past research studies as a medium for modernization and reformation of many organizations [1, 2]. Literature highlights the notable increase in an ERP system implementation and utilization from its onset till the present [3, 6] This endeavor has been considered problematic, especially in HEIs that implement ERP systems to enhance quality of academic and administrative services [3, 6, 7]. Authors have highlighted the existence of a solemn literature chasm that submerges the implementation of ERP systems in developing countries [9], and insufficient research conducted on successful implementations of ERP systems in HEIs [8]. With these chasms in mind, this paper seeks to make a significant contribution to the ERP phenomenon using a rigorous scientific method that will benefit practitioners and researchers
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