Identifying Critical Success Factors in Supply Chain Performance

Abstract

Because of the rapidly changing business environment, companies must have the ability to quickly respond to environmental changes in order to survive. This study explores supply chain critical success factors in supply chain performance. In this paper we review the relevant literature and establish related hypotheses. For the purpose of data collection, a survey form is developed based on the constructs for the study model. The questionnaire is designed using a five point Likert scale and administered to respondents. Total valid responses of 337 are used for this study purpose. Descriptive statistics of independent and dependent variables are identified. A regression analysis is conducted for model parameter estimates of supply chain performance with supply chain critical success factors. Study findings show that management may be in a better position dealing with CEO leadership commitment, customer information sharing, supply stability and flexibility, and supplier operational integration, in order. This study is expected to provide supply chain managers and relevant decision-makers with strategic insights for improving decision-making in a supply chain environment and other similar business settings.