Identifying critical success factors for the implementation of enterprise resource planning systems in public educational institutions

Flávia Campos Fernandes Leandro,Geisa Meirelles Drumond,Mirian Picinini Méxas

doi:10.14488/bjopm.2017.v14.n4.a9

Abstract

The implementation of Enterprise Resource Planning (ERP) systems in Brazilian public educational institutions is considered critical and a time consuming process. Then this study aims to identify the Critical Success Factors (CSF) for the implementation of ERP systems in these organizations. A literature review, where 30 CSF used in scientific articles were identified, has been prepared. Based on found CSF, 20 were selected to compose a questionnaire constructed with the Likert scale and applied to 70 ERP systems specialists in educational institutions, in order to get the perception of the most CFS relevant during the pre-implementation, implementation and post-implementation phases. As a result of this field survey, a ranking of the degree classification "very important" for 20 CFS was drafted by percentage in the ERP lifecycle. This work intends to contribute with a comprehension in terms of what CFS needs to be observed during each phase of the ERP systems implementation in educational institutions.

Highlights

As well as businesses and industries, educational institutions have been searching for IT (Information Technology) resources, and the ERP systems (Enterprise Resource Planning) have been increasingly used by these institutions (Alqashami et Mohammad, 2015).experts, in a Likert scale, focusing on the answers concerning the degree of importance “too high”, in the perception of these respondents
As regards to participation in the ERP implementation phases, 90% of respondents participated in the pre-implementation phase, 94% were active in the implementation phase and 84% attended the post-implementation phase
As regards to the Critical Success Factors (CSF) evaluation, we conducted a ranking of CSF considered with “too high” degree of importance in each of those phases, in order to propose a set of the most influential CSF for the success, in the pre-implementation, implementation and post-implementation phases of ERP systems

Summary

Introduction

As well as businesses and industries, educational institutions have been searching for IT (Information Technology) resources, and the ERP systems (Enterprise Resource Planning) have been increasingly used by these institutions (Alqashami et Mohammad, 2015).experts, in a Likert scale, focusing on the answers concerning the degree of importance “too high”, in the perception of these respondents. As well as businesses and industries, educational institutions have been searching for IT (Information Technology) resources, and the ERP systems (Enterprise Resource Planning) have been increasingly used by these institutions (Alqashami et Mohammad, 2015). As a result of this survey, a ranking of the 20 CSF was developed, showing the percentages for each CSF. The purpose of this ranking is to observe the CSF position as its relevance in the three phases of ERP implementation. As an IT application, the ERP system is considered one of the most important, as it enables organizations to connect and interact with their administrative units, allowing data management and internal procedures coordination. The failure rate of ERP systems implementation in educational institutions is higher than in other sectors (Alqashami et Mohammad, 2015)

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