Identifying Critical Success Factors for implementing Effective Supply Chain Management Practices in Prince Sultan Medical City in Riyadh

Abstract

Inefficient and ineffective SCM in hospitals result in many consequences that may affect the quality of health services that are provided to patients. The implementation of an effective SCM practices required the existence of a set of factors that help and facilitate the successful implementation processes. These factors are known as Critical Success Factors (CSFs).This study aimed to identify the existed CSFs for effective SCM implementation in PSMC. The study population was all supply department's staffs and supply representatives from other departments who are involved in the SCM practices in (PSMC). A questionnaire was developed and distributed to collect data from the target population. The results showed that the existed CSFs included information sharing (63.9%). training and education on SCM activities (62%), communication (62%), organizational culture (58.3%), top management support (52.8%) and the recruitment standards for SCM staffs (47.2%). In addition, the results showed that there are two of the CSFs were not existed in PSMC. These CSFs are the using of a moderate IT applications (42.6%) and the adequate logistic information system (40.7%).From this study, it is recommended to provide the medical city with a moderated logistical information system, provide the medical city with moderated logistics technologies and software, implementing formal training on SCM practices, ensuring the applying of the recruitment standards which includes specific certificates for all new staffs and finally, developing a collaborative environment and using the cross functional teams that backed by the top management support.