Identifying critical success & failure factors for TQM implementation: Extract from real case studies

Abstract

Seminal article [14] on “Building theories from Case Study Research” has motivated researchers of diverse areas to adopt case study methodology to build concepts and theories and case research on TQM implementation concepts is no exception. The purpose of this paper is to identify the critical success & failure factors for TQM Implementation from the real case analysis. It has been found that successful implementation of TQM system has taken the organizations to new heights of profitability while failure has often led organization out of the market. The criterion used to select the company for our case study was that each of the companies implemented TQM vigorously. The findings of the study provide critical input for TQM implementation with firms being more proactive and better prepared for TQM implementation. The successful TQM implementation set comprised seven companies and failed one with five companies.