Identifying and prioritizing the tools/techniques of knowledge management based on the Asian Productivity Organization Model (APO) to use in hospitals

Abstract

IntroductionAppropriate knowledge, correct information, and relevant data are vital in medical diagnosis and treatment systems. Knowledge Management (KM) through its tools/techniques provides a pertinent framework for decision-making in healthcare systems. The objective of this study was to identify and prioritize the KM tools/techniques that apply to hospital setting. MethodsThis is a descriptive-survey study. Data were collected using a −researcher-made questionnaire that was developed based on experts’ opinions to select the appropriate tools/techniques from 26 tools/techniques of the Asian Productivity Organization (APO) model. Questions were categorized into five steps of KM (identifying, creating, storing, sharing, and applying the knowledge) according to this model. The study population consisted of middle and senior managers of hospitals and managing directors of Vice-Chancellor for Curative Affairs in Kerman University of Medical Sciences in Kerman, Iran. The data were analyzed in SPSS v.19 using one-sample t-test. ResultsTwelve out of 26 tools/techniques of the APO model were identified as the tools applicable in hospitals. “Knowledge café” and “APO knowledge management assessment tool” with respective means of 4.23 and 3.7 were the most and the least applicable tools in the knowledge identification step. “Mentor-mentee scheme”, as well as “voice and Voice over Internet Protocol (VOIP)” with respective means of 4.20 and 3.52 were the most and the least applicable tools/techniques in the knowledge creation step. “Knowledge café” and “voice and VOIP” with respective means of 3.85 and 3.42 were the most and the least applicable tools/techniques in the knowledge storage step. “Peer assist and ‘voice and VOIP’ with respective means of 4.14 and 3.38 were the most and the least applicable tools/techniques in the knowledge sharing step. Finally, “knowledge worker competency plan” and “knowledge portal” with respective means of 4.38 and 3.85 were the most and the least applicable tools/techniques in the knowledge application step. ConclusionThe results showed that 12 out of 26 tools in the APO model are appropriate for hospitals of which 11 are significantly applicable, and “storytelling” is marginally applicable. In this study, the preferred tools/techniques for implementation of each of the five KM steps in hospitals are introduced.