Identifying and modelling the barriers to returns of end-of-life (EOL) heavy-duty machinery in Nigeria: A consumers’ perspective

Abstract

EOL product returns has become more prevalently practiced in companies in developed nations as a response to government's strict regulations and customers' expectations. Correspondingly, there is a growing body of theoretical literature on the topic within this context as a crucial strategy to accelerate the development of the circular economy (CE). However, consumers' participation in EOL returns of heavy-duty machinery is immature in developing nations due to barriers, and studies are scarce on the analysis of the barriers. To fill this gap, this study aims to identify and analyze the barriers that hinder consumers' participation in EOL returns of heavy-duty machinery within a developing nation-Nigeria. Barriers were identified from published literature and experts' inputs and then, classified under technological, organizational, and environmental (supply chain) categories. Then, analysis was done via a methodology integrating interval-valued neutrosophic analytical hierarchy process (IVN-AHP) with multi-objective optimization on the basis of a ratio analysis plus the full multiplicative form (MULTIMOORA). Findings indicate that the environmental(supply chain) barriers rank the highest, followed by technological barriers. Specifically, consumers participation in EOL returns of heavy-duty machinery in Nigeria is mostly hindered by lack of regulations, lack of financial incentives, lack of skills, undeveloped reverse logistics system and poor access to facilities for recovery operations. Furthermore, we proposed some strategies to support stakeholders to mitigate the barriers. Thus, this study gives valuable guidelines to decision-makers to enable the transition to a CE paradigm in the heavy-duty sector within developing nations for utmost sustainability.