Identify Patients Correctly in the Inpatient Ward of Aceh Government Hospital: Case Study

Abstract

The impact of patient care errors has become a global concern. Hospitals must have a safety program to minimize the risk of unexpected events and improve patient safety. Unexpected events can occur due to errors in implementing patient safety objectives, including correct patient identification. Not confirming the patient's ID bracelet, not explaining the purpose of the service, and not using active communication are problems in unsafe patient responses. This case study aims to determine the implementation of correct patient identification in the Aceh Government Hospital inpatient ward. This case study is a quantitative study with a cross-sectional design. The sample was determined using a total sampling technique of 21 nurses. The data collection tool uses observation sheets to identify patients correctly based on standard operational procedures, and data analysis uses descriptive statistical tests. The results of this case study show that 66.7% of respondents have optimally identified patients by ensuring the ID bracelet is installed correctly, 57.2% of respondents have not optimally identified patients by introducing themselves to the patient, 95.2% of respondents have not optimally identified patients by using active communication, 81.0% of respondents had optimally identified patients by providing informed consent before nursing actions, and 85.7% of respondents had not optimally identified patients before nursing actions. The results of this case study show that respondents generally have not implemented patient identification correctly. As a result, it is hoped that first-line managers, as direct superiors of respondents, can carry out routine supervision and guidance and that the Hospital Patient Safety Committee can provide ongoing training regarding patient safety goals to improve patient safety in hospitals.