Identifikasi Kendala Dengan Kolaborasi Theory Of Constraints Dan Supply Chain Management

Abstract

This study aims to find out the collaboration between Theory of Constraints (TOC) and Supply Chain Management (SCM) at a manufacturing company, especially that produces infusions. This is a qualitative research with interpretive approach. The collaboration between TOC and SCM is to identify on overall company constraints such as internal constraints on production process as broken machine, power outage, and ineffective production process flow, and external constraints related to suppliers and customers such as defective raw materials, delays in the delivery of raw material, and delay transportation of shipping to customer. The company overcomes the constraints by providing solutions as quickly as possible. The solutions that are provided by the company are scheduling engine maintenance, power outage schedules, providing generators, and port schedules. They may require no small cost, but customers’ satisfaction is the most important thing. The factors that influence the constraints are human, time and technical. This research also explores the social values ​​adopted by the company by donating to victims of natural disasters and donated to the employees’ family. Based on the evaluation of all the aspects, it can be concluded that company efficiency is not the basis for being judged materially.