Abstract
Building maintenance is a fundamental practice in facility management, which supports the longevity of a building. Increasing costs of maintenance practices is a challenge for facility management professionals. Given that, building maintenance decisions often comprise complex and conflicting criteria. The primary purpose of this study is to develop and rank a set of criteria needed for constructing a multi-criteria decision-making model for use in building maintenance processes. This study also has an exploratory aspect and tries to establish the decision-making and condition assessment practices currently used in facility management. To do so, a literature review was conducted to reveal the significant criteria for building maintenance decision-making processes. Moreover, the results of a nationwide survey conducted with the members of two globally recognized facility management organizations were utilized. Identified criteria address a gap in facilities management research, i.e., the lack of comprehensive criteria in building maintenance decision-making, and can be used for the development of a multi-criteria decision-making model for use in building maintenance processes. Furthermore, the results of this study can help establish the current status of decision-making and condition assessment practices in facility management.
Highlights
Introduction and PurposeEffective facility management (FM) strategies are essential to an organization’s ability to achieve its business objectives
Very few studies have looked at how Multi-Criteria Decision-Making (MCDM) approaches have been integrated into decision-making processes in FM. In light of these gaps in the literature, and as a first step of constructing an MCDM model, this study develops a set of criteria for use in building maintenance processes in FM based on a literature review and an online survey
The primary purpose of this study was to develop and rank a set of criteria needed for anThe modelpurpose for use in maintenance processes in FM
Summary
Introduction and PurposeEffective facility management (FM) strategies are essential to an organization’s ability to achieve its business objectives. The information provided in the background section of this paper comprises current challenges, the need for MCDM in the context of building maintenance and FM, and applications of MCDM in the built environment. The challenges that limit the development of effective management strategies in FM were highlighted in several studies. These challenges can be summarized as follows: (i) controlling multiple maintenance projects, (ii) integration of energy and workplace management, (iii) performance-based contracts, (iv) utilizing technological advances, (v) the lack of commissioning and hand over models, and (vi) outsourcing and service delivery [8,9,10,11]
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