Abstract
Since 1999, the government of Botswana has implemented the Performance Management System (PMS) as a public service reform tool for all the ministries with the aim to improve and monitor performance of the public service including public extension. The general objective of the study was to identify factors that influence PMS in extension service delivery as perceived by the extension officers, supervisors, performance improvement coordinators, and the strategic office of the Ministry of Agriculture. Questionnaires were administered to the respondents in the Kweneng and Southern Districts of Botswana. The results revealed various factors that lead to failure of the PMS which include the use of a blueprint approach to implement the system, inadequate resources, and unfairness in individual performance appraisal. Therefore, rethinking the ministry structure and culture is recommended. Keywords: Performance management, Performance management system, Extension, Extension officers
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