Identification of effective components and their determination to present complementary insurance for dental services in Iran

Abstract

Background and aim: The inability of the government to finance the citizens' treatment in all therapy eras apparently shows the need for the presence and development of complementary insurance in the health field. This study aims to identify and determine the effective components to present complementary insurance of dental services in Iran. Materials and methodology: This research is applicable in terms of the goal and exploratory mixed in that of data, so 15 experts were used. The data analysis method is a theorethical coding taken from the meta-combination method. In this research, to identify the criteria after reviewing the literature of related studies and interviewing with studied elites and trustees, the meta-combination method was used. Finding: 39 papers associated with complementary health insurance were gathered by insurance organizations. The studied countries had complementary insurance coverage from private and public insurance organizations. Also, in most of the countries, the management and organization were mostly performed by the Ministry of Health at the national and supervision levels. After analyzing the data, variables were classified as nine different levels. Conclusion: Findings of the study showed that the presented complementary health model of dental services consists of 9 major dimensions, the most important of which are economic and service quality factors, and eventually using them, the customer satisfaction will increase.